pages.customer_care.return_refund.h1
Contattaci
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Resi e rimborsi
FAQs
Hai domande o bisogno di assistenza sul tuo ordine? Ti invitiamo a consultare le informazioni presenti in questa pagina o a contattarci all’indirizzo customercare@poeve.it
Per richieste commerciali, ti preghiamo di contattarci all'indirizzo info@poeve.it
Per richieste generali, contattaci all’indirizzo hello@poeve.it.
Hai bisogno di contattarci? Chiama il nostro ufficio al +39 049 980 1851.
Disponibili dal lunedì al venerdì dalle 9:00 alle 17:00, festività escluse.
Contatta il nostro Customer Care team su WhatsApp.
Chatta con noi
Disponibili dal lunedì al venerdì dalle 9:00 alle 17:00, festività escluse.
POEVE Headquarters
Animaitaliana s.r.l.
Via Capriccio 3B
35010 Vigonza (PD)
Italy
Italy: Spedizione standard gratuita con GLS (1-2 giorni lavorativi). Costo del reso €5
UE: Spedizione standard gratuita con GLS o FedEx Express (2-5 giorni lavorativi). Costo del reso €12
Svizzera: CHF 14 spedizione con FedEx Express (Tasse e dazi inclusi, 2-5 giorni lavorativi). Reso gratuito.
Iceland: kr3.616 spedizione con FedEx Express (Tasse e dazi inclusi, 3-7 giorni lavorativi). Reso gratuito.
UK: £16 spedizione con FedEx Express (Tasse e dazi inclusi, 3-7 giorni lavorativi). Reso gratuito.
US: $35 spedizione con FedEx Express (Tasse e dazi calcolati al checkout, 3-7 giorni lavorativi). Reso gratuito.
Resto del mondo: €30 spedizione con FedEx Express (Tasse e dazi inclusi, 4-8 giorni lavorativi). Reso gratuito.
Tutte le tasse e i dazi doganali sono inclusi nel prezzo e gestiti da POEVE. Per gli ordini spediti negli Stati Uniti, i dazi d’importazione saranno calcolati al checkout e sono a carico del cliente.
Tutti gli ordini vengono spediti con corriere tracciato. Una volta che il tuo ordine sarà preso in carico dal corriere, riceverai un numero di tracking all’indirizzo email fornito. Ti invitiamo a controllare che l'indirizzo email sia corretto prima di completare l’ordine. Inoltre, a seconda della tua località, riceverai aggiornamenti via email dai nostri corrieri partner GLS Group o FedEx.
Gli ordini vengono evasi dal lunedì al venerdì, esclusi i giorni festivi.
Gli ordini effettuati dopo le 12:30 vengono generalmente evasi il giorno lavorativo successivo.
Gli ordini effettuati dopo le 12:30 del venerdì verranno evasi il lunedì successivo.
Gli ordini effettuati durante periodi festivi o promozionali potrebbero subire un leggero ritardo, ma verranno evasi il prima possibile.
Durante gli orari di elaborazione, il tuo ordine viene elaborato immediatamente. Se desideri annullare un ordine, apportare modifiche o cambiare l'indirizzo di spedizione, ti preghiamo di contattarci immediatamente all’indirizzo customercare@poeve.it. Una volta spedito, l’ordine non potrà più essere modificato. Ti consigliamo quindi di controllare con attenzione tutti i dettagli prima di confermare l’acquisto.
Attualmente non offriamo cambi diretti dei prodotti. Se desideri una taglia, colore o modello diverso, ti invitiamo a restituire l’acquisto originale e a effettuare un nuovo ordine per l’articolo desiderato. Se vuoi riordinare un articolo acquistato durante le promozioni in una taglia diversa, rispetteremo il prezzo originale dell’articolo. Per farlo, contatta il nostro servizio clienti: customercare@poeve.it.
Per istruzioni più dettagliate sulla procedura di reso, visita la sezione Resi e rimborsi.
Da POEVE, la tua soddisfazione è la nostra priorità. Se non sei completamente soddisfatto del tuo acquisto o desideri una taglia diversa, offriamo una procedura di reso semplice. Per domande o richieste specifiche sul reso, non esitare a contattarci customercare@poeve.it.
Hai 14 giorni dalla data di consegna per restituire il tuo ordine. Per gli ordini effettuati durante i periodi di vacanza estiva o invernale, il termine per il reso è esteso a 30 giorni:
Vacanze estive: Ordini effettuati tra il 10 agosto e il 20
Vacanze invernali: Ordini effettuati tra il 20 dicembre e il 7 gennaio
Gli articoli devono essere restituiti nella loro scatola originale e nelle stesse condizioni in cui sono stati ricevuti: puliti, non indossati e senza danni. Per evitare segni sulle suole, consigliamo di provare le scarpe su una superficie tappezzata. Gli articoli che non rispettano queste condizioni potrebbero non essere accettati per il reso e il rimborso potrebbe essere rifiutato.
Per tutte le informazioni e le istruzioni dettagliate sul reso, seleziona il tuo Paese dalla lista qui sotto.
PROCESSO DI RESO
- Riponi con cura le scarpe nella loro scatola originale. Se stai restituendo più articoli, riponili nelle rispettive scatole e inseriscili in unico pacco per la spedizione. Non applicare etichette o nastro adesivo direttamente sulla scatola originale logata.
- Accedi al tuo account utilizzando l’indirizzo email associato all’ordine. Riceverai un codice temporaneo nella tua casella di posta per completare l’accesso. Una volta effettuato l’accesso, individua l’ordine che desideri restituire e clicca su "Richiedi reso".
- Il nostro team esaminerà la tua richiesta e, una volta approvata, riceverai una email di conferma contenente l’etichetta di reso. Stampa l’etichetta e applicala sul pacco, assicurandoti di rimuovere o coprire eventuali etichette di spedizione già presenti.
- Consegna il pacco presso il GLS ParcelShop più vicino. Trova qui il punto di consegna più vicino.
Attenzione: tutti i resi devono essere effettuati utilizzando l’etichetta prepagata fornita da POEVE. I resi spediti con metodo postale autonomo non saranno accettati e potrebbero essere restituiti al mittente a sue spese.
COSTI DI RESO
Le spese di spedizione per il reso (€12) saranno detratte dall’importo rimborsato.
PROCESSO DI RESO
- Riponi con cura le scarpe nella loro scatola originale. Se stai restituendo più articoli, riponili nelle rispettive scatole e inseriscili in unico pacco per la spedizione. Non applicare etichette o nastro adesivo direttamente sulla scatola originale logata.
- Accedi al tuo account utilizzando l’indirizzo email associato all’ordine. Riceverai un codice temporaneo nella tua casella di posta per completare l’accesso. Una volta effettuato l’accesso, individua l’ordine che desideri restituire e clicca su "Richiedi reso".
- Il nostro team esaminerà la tua richiesta e, una volta approvata, riceverai una email di conferma contenente l’etichetta di reso. Stampa l’etichetta e applicala sul pacco, assicurandoti di rimuovere o coprire eventuali etichette di spedizione già presenti.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return". - Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
- Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
- A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The shipping costs from your original order are not included in the refund amount.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return". - Our team will review your request and, once approved, you will receive an email confirmation containing a link to organise the return shipment through GLS.
- After finalising the details, a return label will be generated and sent to you via email.
- Print out and attach the return label onto the parcel, making sure to remove or cover any other existing shipping labels.
- If you chose to drop-off the parcel, take it to the chosen GLS ParcelShop. If you scheduled a pick-up, make sure the package is ready to be collected by the GLS courier at the agreed time and location.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €5 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to
complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return". - Our team will review your request and once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and, once approved, you will receive an email confirmation containing the return label. Print out and attach this label onto the parcel, making sure to remove or cover any other existing shipping labels.
- Bring the parcel to your nearest GLS ParcelShop. Find your nearest drop-off location here.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The return shipping costs of €12 will be deducted from your refund.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
- Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
- Arrange your parcel return with FedEx via this link.
- If you chose to drop-off the parcel, take it to the chosen FedEx drop-off location. If you scheduled a pick-up, make sure the package is ready to be collected by the FedEx courier at the agreed time and location.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The shipping costs from your original order are not included in the refund amount.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
- Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
- Arrange your parcel return with FedEx via this link.
- If you chose to drop-off the parcel, take it to the chosen FedEx drop-off location. If you scheduled a pick-up, make sure the package is ready to be collected by the FedEx courier at the agreed time and location.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The shipping costs from your original order are not included in the refund amount.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
- Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
- Locate a nearby FedEx drop-off location by clicking here. Please bring your parcel to the chosen location during its operating hours.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The shipping costs from your original order are not included in the refund amount.
RETURN PROCESS
- Carefully place the shoes back into their original box. If you are returning multiple items, please pack them in their respective shoeboxes and use a single package for shipment. Do not apply labels or adhesive tape directly on the original branded shoebox.
- Log in to your account using the email address associated with your order. You will receive a one-time code in your inbox to complete the sign-in process. Once signed in, find the order you wish to return and click on "Request Return".
- Our team will review your request and once approved, you will receive an email confirmation containing the return label, along with the necessary return documents for customs clearance. It is important that you print all of these documents.
- Place the customs documents and shipping label in a plastic bag, and securely attach it to the parcel. Ensure any old shipping labels are removed or covered.
- A FedEx representative will call the phone number you provided within a few days to organise the pickup of your return package. You will be asked to suggest a specific date and time for the pickup. Please ensure that your package is ready for collection at the agreed time. This service ensures that your return process is smooth and hassle-free, without the need for self-postage. Further instructions in the case you are not contacted by the FedEx agent will be described in the return confirmation email.
Please be advised that all returns must be processed using the prepaid return label provided by POEVE. Returns sent using self-postage will not be accepted and may be returned to the sender at their expense.
RETURN COSTS
The shipping costs from your original order are not included in the refund amount.
Once we receive and verify your returned item(s), we’ll issue a refund to your original payment method*. You’ll receive a confirmation email when your refund is processed. Please allow up to 6 business days for the refund to appear, depending on your bank’s processing times.
The following return shipping costs will be deducted from your refund:
- Italy: €5
- EU: €12
- Switzerland: Free
- UK: Free
- US: Free
- Rest of the World: Free
Note: Shipping costs from your original order are non-refundable.
We aim to process refunds within 5 business days of receiving your return.
*Terms and conditions may apply.
We do not currently offer direct product exchanges. If you need a different size, colour, or style, please return your original purchase and place a new order for the desired item. If you wish to re-order an item purchased during sales in a different size, we will respect the original price of the item. For this, get in touch with our customer care team: customercare@poeve.it
On our website, you can pay via PayPal or credit/debit card using ShopPay, which accepts VISA, Mastercard, Maestro, American Express, Bancontact, iDeal, Google Pay, and ShopPay.
For more details, please contact customercare@poeve.it
Le nostre scarpe seguono le taglie europee. Per misurare il tuo piede, posizionalo su un foglio di carta, tracciane il contorno con una penna e misura la lunghezza dal tallone al dito più lungo. Consulta la nostra guida alle taglie qui sotto per trovare la vestibilità perfetta:
Donna
| EU | UK | US | FR | Length |
|---|---|---|---|---|
| 35 | 2 | 5 | 36 | 22.4 |
| 36 | 3 | 6 | 37 | 23 |
| 37 | 4 | 7 | 38 | 23.8 |
| 38 | 5 | 8 | 39 | 24.3 |
| 39 | 6 | 9 | 40 | 25 |
| 40 | 7 | 10 | 41 | 25.8 |
| 41 | 8 | 11 | 42 | 26.2 |
| 42 | 9 | 12 | 43 | 27 |
Uomo
| EU | UK | US | Length |
|---|---|---|---|
| 43 | 9 | 9.5 | 28.6 |
| 44 | 10 | 10.5 | 29.4 |
| 45 | 11 | 11.5 | 30.2 |
| 46 | 12 | 12.5 | 31.1 |
Ti ricordiamo che la vestibilità di ogni modello può variare a seconda dello stile della scarpa. Ti invitiamo a consultare la pagina prodotto della scarpa che ti interessa per maggiori informazioni sulla calzata oppure a contattare il nostro servizio clienti all’indirizzo customercare@poeve.it per qualsiasi domanda sulla vestibilità di un modello specifico.
Every pair of POEVE shoes is handmade in Italy using premium materials. Since leather is a natural material, slight variations in grain, color, or small imperfections are normal and add to its uniqueness. Delicate fabrics like satin or velvet may show subtle puckering or wrinkles due to the production process. To maintain the color and quality of your shoes, we recommend the following care tips:
- - Store your shoes away from direct sunlight and in a POEVE dust bag.
- - Treat with a suitable protective spray before the first wear.
- - Use a dry cloth or towel to gently remove excess moisture.
- - For sole or heel repairs, visit your local cobbler.
Material-specific care instructions:
- Brushed leather: Wipe with a soft cloth, apply a neutral or colour-matched nourishing cream, and buff with a brush to restore its polished finish.
- Nappa leather: Clean soft and calfskin leather with a soft cloth and neutral shoe polish to maintain its finish.
- Suede: Gently brush in the direction of the grain with a rubber or soft bristle brush to remove dust and light stains.
- Patent leather: Avoid contact with dark or heavily printed materials, as patent leather can easily absorb inks or pigments. Keep away from alcohol and solvents to prevent damage.
- Snakeskin effect leather: The lifted scales mimic the natural texture of real snake skin, revealing the underside of the leather. This is normal and not a defect.
- Satin: Use a fabric-safe spray before wear for protection. Lightly dab with a soft, dry cloth to clean, avoiding excessive moisture or rubbing that could damage the fabric.
- Pony (hairy leather): Brush gently with a soft bristle brush to remove dirt or dust, always brushing in the direction of the hair. Avoid prolonged exposure to moisture, as it may cause the hair to mat or shed.
To log in to your account, simply enter your email address in the designated email field. You will then receive a one-time code sent to your email. Enter this code in the provided field to complete the login process.
Once logged in, you'll be able to see your order history, edit your details, or request a return.
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